Plain-English summary (not a substitute for the Terms below): Unifies records and analyzes the meetings and messages your workspace connects, turns commitments into tasks in your tracker, and keeps receipts of what happened. You own your content. You are responsible for telling meeting participants they are being recorded and getting any consents your law requires; the bot appears in the participant list as your meeting's title followed by “— Unifies” and, where the platform allows, posts a chat message saying it is transcribing (no audio or video is stored) — and creating a room or pasting a meeting link is your confirmation that participants have been told. AI output can be wrong — review it before you rely on it. Paid plans start with a 7-day trial that requires a card and charges automatically when the trial ends unless you cancel; cancelling drops the workspace to the Free plan, and your existing records stay readable. Delaware law governs; disputes go to Delaware courts.
1. Agreement and parties
1.1. These Terms of Service (the “Terms”) are a binding agreement between Unifies AI, Inc., a Delaware corporation (“Unifies”, “we”, “us”), and the customer accepting them (“Customer”, “you”).
1.2. You accept these Terms by creating an account, clicking to agree, executing an order form or other ordering document that references them (an “Order Form”), or using the Service. If you accept on behalf of an organization, you represent that you have authority to bind it, and “Customer” means that organization.
1.3. Order of precedence. If documents conflict, the following order of precedence applies: (a) an executed Order Form — except that an Order Form modifies the Data Processing Addendum at unifies.ai/dpa (the “DPA”) only where it expressly amends the DPA; (b) the DPA, for the processing of personal data it governs (the Standard Contractual Clauses incorporated into the DPA prevail over the DPA itself); (c) these Terms; (d) any other policy referenced by these Terms, including the AI Addendum at unifies.ai/ai. The subprocessor list at unifies.ai/subprocessors forms part of the DPA (its Annex III).
1.4. The “Service” means the Unifies software-as-a-service products made available at unifies.ai and its subdomains, including associated APIs, bots, and applications, but excluding Third-Party Services (Section 8).
2. The Service
2.1. Unifies is an execution ledger for work that starts in conversation. At the Customer's direction, the Service can: join meetings with a bot that transcribes them as they happen (the Service stores no audio or video of a meeting); analyze transcripts and other connected content with artificial-intelligence systems to extract summaries, decisions, and commitments; create or synchronize tasks in third-party project-management tools the Customer authorizes; reconcile task status back from those tools; and present records, receipts, digests, and scorecards derived from that content. Meetings are one source of Customer Content: the Service is built to capture commitments from additional sources the workspace connects — such as email a workspace forwards to its capture address — as those sources are made available.
2.2. Recording bot disclosure. The bot joins a meeting as a participant visible in the meeting platform's participant list. Its display name is the meeting title entered by the organizer in Unifies followed by “— Unifies” (a long title is shortened so the suffix always shows). Where the meeting platform supports it (currently Google Meet, Zoom, and Microsoft Teams), the bot also posts a chat message on joining stating that it is transcribing the meeting at the organizer's request; the Service does not play an audio announcement. The name and message identify the recorder; they are not, by themselves, the notice or consent Section 4.2 requires. Customer will not rename, disable, or obscure this identification.
2.3. Feature availability; beta features. Features, integrations, and capacity vary by plan and may change as described in Section 17. Features identified as beta, preview, or experimental are provided AS IS, may be modified or discontinued at any time, and are excluded from any warranty in these Terms; the DPA continues to apply to personal data they process; data specific to a beta feature may be deleted when the beta ends; and non-public beta features are Unifies' Confidential Information.
2.4. No service levels. Unifies does not offer an uptime commitment or service-level agreement under these Terms.
3. Accounts, workspaces, and administration
3.1. You must provide accurate registration information and keep it current. Sign-in is passwordless (Google single sign-on or one-time email codes); you are responsible for the security of your email account and connected identity providers, and for all activity under your account.
3.2. A “workspace” is the Customer's tenant in the Service. The workspace owner and users granted administrative roles (“admins”) act for the Customer: they may invite and remove users, connect and disconnect integrations, configure capture, retention, and delivery settings, authorize billing, and instruct processing of workspace content. Unifies is entitled to treat the instructions of the owner and admins as the Customer's instructions.
3.3. Users invited into a workspace act within the roles the workspace grants them. As between Unifies and Customer, Customer is responsible for its users' and invitees' compliance with these Terms.
3.4. Age. The Service is a business tool. You must be at least 16 years old to use it, and you may not permit anyone under 16 to use it through your workspace.
4. Customer responsibilities
4.1. Lawful use and instructions. Customer will use the Service, and instruct processing through it, only in compliance with applicable law and these Terms. Customer is responsible for the accuracy and legality of Customer Content and of the instructions it gives through the Service's controls.
4.2. Recording notice and consent. Meeting capture is initiated by Customer (by scheduling, inviting, or connecting a meeting). Customer is solely responsible for providing any legally required notices to, and obtaining any legally required consents from, meeting participants and other data subjects before recording, transcribing, or analyzing a conversation — including under wiretap, eavesdropping, and all-party-consent or recording-notice laws (such as those of California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Oregon, Pennsylvania and Washington), the federal Electronic Communications Privacy Act, and the transparency requirements of the GDPR/UK GDPR and similar laws. By scheduling a meeting in Unifies or connecting a meeting link to a room, the user who initiates capture confirms, on Customer's behalf, that participants have been or will be given those notices and that any required consents have been or will be obtained before capture begins. Customer should not rely solely on the bot's name or chat message (Section 2.2) as notice.
4.3. Employee monitoring. Where Customer uses execution records, standings, or scorecards in connection with its personnel, Customer is the controller of that use and responsible for its lawfulness (including works-council, employee-consultation, and employment-law obligations). The Service provides evidence and human-review controls; it makes no employment decisions.
4.4. Prohibited data. Customer will not deliberately use the Service to process: (a) special categories of personal data under GDPR Art. 9 (including health data and biometric identifiers used to uniquely identify a person), (b) protected health information subject to HIPAA, (c) cardholder data subject to PCI-DSS, or (d) data of children under 16 — in each case except as expressly agreed in a signed writing. Incidental references to such data occurring within meeting or message content are not a breach of this Section; they are processed as part of Customer Content with the protections described in the DPA. Unifies does not offer a HIPAA business associate agreement.
4.5. Integration authority. Customer will connect only accounts and third-party services it is authorized to connect, and is responsible for what the Service does in those systems pursuant to Customer's configuration (including task creation and status synchronization).
5. Acceptable use
You will not, and will not permit any user or third party to:
- (a) record, monitor, or analyze communications without all legally required notices and consents;
- (b) use the Service to violate law, including employment, surveillance, export, and sanctions law;
- (c) upload malware or content you have no right to provide, or infringe or misappropriate any third-party right;
- (d) probe, scan, or test the vulnerability of the Service, bypass or breach any security or rate-limiting control, or access non-public areas — except (i) good-faith security research conducted in accordance with the vulnerability-disclosure terms published at unifies.ai/security, or (ii) security testing performed with Unifies' prior written authorization;
- (e) access another customer's data, or use another tenant's identifiers, tokens, or links except as intentionally shared with you;
- (f) resell, sublicense, time-share, or operate the Service for the benefit of third parties except your own affiliates and contractors bound by these Terms;
- (g) reverse engineer, decompile, or derive source code from the Service except to the extent a right to do so cannot be excluded by law;
- (h) use the Service to develop a product with substantially similar core functionality to the Service;
- (i) send abusive volumes of requests or otherwise interfere with the Service's operation; reasonable fair-use limits apply to assistant and automation features;
- (j) misrepresent the origin of receipts, proofs, or verification artifacts generated by the Service.
Unifies may investigate suspected violations and may remove or disable access to content that violates this Section.
6. Customer Content, Output, and intellectual property
6.1. “Customer Content” means data submitted to the Service by or for Customer, including meeting speech as transcribed, calendar and message content, workspace member records, and files. “Output” means transcripts, summaries, commitments, tasks, receipts, scorecards, and other material the Service generates from Customer Content for Customer.
6.2. Ownership. As between the parties, Customer owns Customer Content and Output. Unifies and its licensors own the Service, its software, model orchestration, interfaces, and all associated intellectual property. No rights are granted except as stated in these Terms.
6.3. License to Unifies. Customer grants Unifies a worldwide, non-exclusive license to host, copy, transmit, display, and process Customer Content and Output solely: (a) to provide, maintain, and secure the Service; (b) to comply with law; and (c) as instructed by Customer through the Service's controls. This license ends when the content is deleted under Section 11 and the DPA, subject to the backup-expiry periods described there.
6.4. No generative-AI training on Customer Content; no cross-customer benchmarking. Unifies does not use Customer Content or Output to train its own machine-learning or generative-AI models, and does not use Customer Content or Output — including commitments, standings, and receipts — for benchmarking, comparison, or analytics across customers, in any form (including de-identified or aggregated). These commitments survive termination. The AI Addendum describes how third-party AI providers process Customer Content when providing analysis features.
6.5. Usage Data. Unifies may collect and use technical logs, telemetry, and usage metrics about the operation and use of the Service (“Usage Data”), and may use Usage Data in de-identified and aggregated form to operate, secure, and improve the Service and to produce statistics that do not identify Customer, its users, or any data subject. Usage Data does not include the substance of Customer Content or Output.
6.6. Feedback. If Customer provides suggestions or feedback, Unifies may use them without restriction or obligation; Customer assigns no Customer Content by doing so.
6.7. License to Customer. Subject to these Terms and payment of applicable fees, Unifies grants Customer a non-exclusive, non-transferable right for its authorized users to access and use the Service during the subscription term for Customer's internal business purposes.
7. AI features and human review
7.1. The Service uses large language models and related AI systems, currently provided by the third-party AI providers identified at unifies.ai/subprocessors, to produce transcript analyses, summaries, commitments, task drafts, and assistant answers.
7.2. Output may be inaccurate or incomplete. AI output can misattribute speakers, misstate commitments, omit context, or be wrong. The Service attaches confidence scores and source quotes, holds low-confidence items for review, and requires human confirmation before assistant-proposed actions execute; these are aids, not guarantees. Customer is responsible for human review of Output before relying or acting on it, and for any decision made with it. Output is not legal, financial, medical, HR, or other professional advice.
7.3. The AI Addendum at unifies.ai/ai forms part of these Terms and contains additional AI-specific terms, including prompt-injection and evidentiary limitations.
8. Integrations and Third-Party Services
8.1. “Third-Party Services” are products the Customer elects to connect — for example Google Workspace/Meet and Google Calendar, Zoom, Microsoft Teams, Cisco Webex, ClickUp, Linear, Asana, Jira, and monday.com — using those products' own authorization (OAuth) flows. Additional integrations may be offered as released.
8.2. Third-Party Services are governed by their own terms and privacy policies. Unifies does not control and is not responsible for Third-Party Services, including their availability, security, or handling of data after delivery to them. Data the Service writes into a Third-Party Service at Customer's direction (Section 4.5) is thereafter under Customer's and that provider's control.
8.3. Customer may disconnect an integration at any time; Unifies then deletes its stored tokens for that account and requests revocation where the provider supports it.
9. Privacy and data protection
9.1. The DPA at unifies.ai/dpa is incorporated into these Terms and governs processing of personal data within Customer Content, with Customer as controller and Unifies as processor. Unifies' processing of account, billing, and telemetry data as a controller is described in the Privacy Policy at unifies.ai/privacy.
9.2. Unifies will process Customer Content only as described in Section 6.3 and the DPA, and will maintain the technical and organizational measures described in the DPA's Annex II.
10. Fees, billing, and trials
10.1. Plans. Current plans, prices, included capture hours, and plan limits are stated at unifies.ai/pricing and, for Enterprise, in an Order Form. Paid plans are priced flat per workspace; the number of people in a workspace does not change the price. Plan limits (including capture hours and the number of people the ledger may hold a scored record about) operate as stated on the pricing page; exceeding the scored-record limit restricts organization-level rollups and signed organization proofs after a grace period (currently 14 days), and never results in an additional charge.
10.2. Subscriptions auto-renew. Subscriptions are billed in advance and renew automatically — monthly plans each month, annual plans each year — until cancelled. For annual plans, Unifies or its payment processor will email the workspace owner a renewal reminder at least 30 days before each renewal. Cancellation takes effect at the end of the current billing period, after which the workspace moves to the Free plan; records already created remain readable per the pricing page.
10.3. Trial — card required; converts automatically. A paid plan may start with a one-time free trial (currently 7 days, once per workspace, ever). A payment method is collected when the trial starts, and the plan begins charging automatically when the trial ends unless Customer cancels before then. Cancelling during the trial drops the workspace to the Free plan without charge. Trial capacity is the Free plan's capture pool.
10.4. Capture-hour packs. Additional capture hours may be purchased in prepaid packs at the price stated on the pricing page; packs do not expire and are consumed only after plan-included hours. A meeting in progress when a pool is exhausted finishes capturing.
10.5. Automatic top-up (off by default). Customer may enable automatic top-up in Settings → Billing. If enabled, Unifies will charge the payment method on file for one capture-hour pack — at the then-current pack price stated on the pricing page — each time the workspace's capture pool is exhausted, and a receipt is sent for each charge, until Customer disables it. Changes to the pack price are subject to Section 10.9.
10.6. Taxes. Fees are exclusive of taxes; Customer is responsible for applicable sales, use, VAT, GST, and similar taxes, which will be added where Unifies is required to collect them. Taxes exclude those on Unifies' net income.
10.7. Payment failure. If a charge fails, Unifies may retry, Customer will be notified (by Unifies or its payment processor), and after a grace period (currently 14 days) Unifies may suspend capture until payment is made; records already created remain readable.
10.8. Refunds. Except where required by law, where a mandatory refund or withdrawal right applies, or as expressly stated in these Terms (including Sections 11.2, 13.2, 14.2 and 17.1), fees are non-refundable and non-creditable. If you believe you were billed in error, contact legal@unifies.ai within 30 days of the charge.
10.9. Price and plan-limit changes. Unifies may change prices and included plan limits with at least 30 days' notice; changes take effect at Customer's next renewal (for the Free plan, 30 days after notice). Continued renewal after the effective date constitutes acceptance.
11. Term, suspension, and termination
11.1. Term. These Terms apply from first acceptance and continue until all workspaces of the Customer are deleted and any paid subscription has ended.
11.2. Termination for convenience. Customer may cancel a subscription at any time effective at period end (Section 10.2) and may close and delete its workspace at any time in the product. Unifies may terminate a Free workspace, or these Terms where no paid subscription is in effect, for convenience on 30 days' notice. If Unifies terminates a paid subscription other than under Section 11.4, Unifies will refund prepaid fees pro-rata for the unused portion of the subscription term.
11.3. Suspension. Unifies may suspend or limit access immediately, with notice where practicable, if: (a) Customer materially breaches Sections 4 or 5; (b) the account presents a security risk to the Service or others; (c) payment is overdue past the Section 10.7 grace period; or (d) suspension is required by law. Fair-use limits under Section 5(i) are enforced with prior notice where practicable. Fees continue to accrue during a suspension under (a)–(c), and Unifies will restore access promptly once the ground is cured.
11.4. Termination for cause. Either party may terminate for material breach not cured within 30 days of written notice, or immediately if the other party becomes insolvent. If Customer terminates under this Section for Unifies' uncured material breach, Unifies will refund prepaid fees pro-rata for the unused period.
11.5. Effect of termination. Upon workspace closure the workspace enters a retention period (currently 30 days) during which Customer may reopen it (including to complete exports); after that period Unifies permanently deletes workspace content as described in the DPA, except backup copies that expire on the rolling backup schedule and records Unifies must retain by law. The provisions identified in Section 18.7 survive.
12. Confidentiality
12.1. “Confidential Information” is non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would understand to be confidential, including Customer Content and Output (Customer's Confidential Information) and non-public Service information, security materials, and pricing (Unifies' Confidential Information). It excludes information that is or becomes public without breach, was lawfully known without duty, is independently developed, or is lawfully received from a third party.
12.2. Each party will protect the other's Confidential Information with at least reasonable care, use it only to perform under these Terms, and limit access to personnel and contractors under confidentiality duties. Compelled disclosures are permitted with prompt notice where lawful and reasonable cooperation to limit them.
12.3. Confidentiality obligations continue for 3 years after disclosure; for Customer Content, Output, and trade secrets, for as long as the information remains confidential.
13. Warranties and disclaimers
13.1. Each party warrants it has the authority to enter these Terms.
13.2. Unifies warrants to Customers on paid subscriptions that it will provide the Service with commercially reasonable skill and care. Customer's exclusive remedy for breach of this warranty is re-performance where feasible or, where it is not, termination of the affected subscription and a pro-rata refund of prepaid fees for the unused period.
13.3. Disclaimer. EXCEPT AS EXPRESSLY STATED IN SECTION 13.2, THE SERVICE, ALL OUTPUT, AND ALL BETA FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. UNIFIES DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. UNIFIES DOES NOT WARRANT THAT OUTPUT WILL BE ACCURATE OR COMPLETE. THE SERVICE IS NOT DESIGNED OR LICENSED FOR USE IN HIGH-RISK ENVIRONMENTS REQUIRING FAIL-SAFE PERFORMANCE. FREE PLANS AND TRIALS ARE PROVIDED ENTIRELY AS IS, WITHOUT THE SECTION 13.2 WARRANTY.
14. Indemnification
14.1. By Customer. Customer will defend Unifies against third-party claims, actions, investigations, and regulatory proceedings, and indemnify Unifies against resulting damages, statutory damages, fines, penalties, settlements, and reasonable costs (in each case to the extent indemnifiable under applicable law), to the extent arising from: (a) Customer Content; (b) Customer's failure to provide notices or obtain consents required for recording, transcription, or analysis (Section 4.2); (c) Customer's use of the Service in violation of law or Sections 4–5, including unlawful monitoring of personnel; or (d) instructions Customer gives through the Service, including task creation in Third-Party Services.
14.2. By Unifies. Unifies will defend Customer against third-party claims that the Service, as provided by Unifies and used as permitted, infringes a US patent, copyright, or trademark, or misappropriates a trade secret, and indemnify Customer against resulting damages, settlements, and reasonable costs. This obligation does not apply to claims arising from: Customer Content; Output; Third-Party Services; combination with items not provided by Unifies; modifications not made by Unifies; use after notice to stop; or use in violation of these Terms. If the Service is or is likely to become the subject of such a claim, Unifies may procure the right to continue it, modify it to be non-infringing without material loss of functionality, or terminate the affected subscription and refund prepaid unused fees. Unifies' obligations under this Section 14.2 are subject to the limitations of Section 15 (for Free plans and trials, the US $100 cap of Section 15.2). This Section 14.2 states Customer's sole and exclusive remedy, and Unifies' entire liability, for the third-party claims it covers.
14.3. Process. The indemnified party must give prompt notice, sole control of defense and settlement to the indemnifying party (no settlement imposing obligations on the indemnified party without its consent), and reasonable cooperation.
15. Limitation of liability
15.1. No indirect damages. NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.
15.2. Cap. EACH PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS IS LIMITED TO THE FEES PAID OR PAYABLE BY CUSTOMER FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY; FOR CUSTOMERS ON A FREE PLAN OR TRIAL WITH NO FEES PAID, TO US $100.
15.3. Exclusions from the cap. Sections 15.1 and 15.2 do not limit: (a) Customer's payment obligations; (b) Customer's indemnification obligations under Section 14.1; (c) Customer's breach of Section 4.2 or of Sections 5(a)–(e) or 5(h); or (d) liability that cannot be limited under applicable law (including fraud or willful misconduct).
15.4. The limits in this Section apply across all claims and forms of action and reflect the agreed allocation of risk on which the pricing is based.
16. Governing law; disputes
16.1. These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.
16.2. The state and federal courts located in the State of Delaware have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and each party consents to their personal jurisdiction and venue; provided that (i) either party may seek interim injunctive or other equitable relief in any court of competent jurisdiction, in aid of the Delaware forum, to protect its intellectual property or Confidential Information, and (ii) disputes arising under the Standard Contractual Clauses are resolved in the forum those clauses specify.
16.3. EACH PARTY IRREVOCABLY WAIVES ANY RIGHT TO A JURY TRIAL in any proceeding arising out of or relating to these Terms.
16.4. Any claim must be brought within one year after the claim accrued, where such a limitation is permitted by law; this limitation does not apply to payment obligations or to claims under Section 14.
16.5. TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION arising out of or relating to these Terms; claims may be brought only in a party's individual capacity. If this waiver is found unenforceable as to a claim, it is severed for that claim only.
17. Changes to the Service and these Terms
17.1. Unifies may modify the Service, provided modifications do not materially degrade its core functionality during a paid term. Customer's exclusive remedy for a breach of this Section is termination of the affected subscription and a pro-rata refund of prepaid fees for the unused period.
17.2. Unifies may update these Terms. For material changes, Unifies will give at least 30 days' notice by email to workspace owners or in-product before the changes take effect; continued use after the effective date constitutes acceptance. For paid subscriptions, a material change that is adverse to Customer takes effect at Customer's next renewal, except where the change is required by law or applies only to new features Customer elects to use. The current version is always at unifies.ai/terms, with its effective date.
18. General
18.1. Notices. Legal notices to Unifies, including notices of claimed copyright infringement: legal@unifies.ai, and by mail to Unifies AI, Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA. Notices to Customer: the workspace owner's email address or in-product notice. Email notices are deemed given one business day after sending (absent a delivery failure); in-product notices when first displayed.
18.2. Assignment. Neither party may assign these Terms without the other's consent, except either party may assign them in whole to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets, with notice.
18.3. Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control (excluding payment obligations).
18.4. Export and sanctions. Each party will comply with applicable export-control and sanctions laws. Customer represents it is not located in, or a resident of, an embargoed jurisdiction and is not on a restricted-party list.
18.5. Publicity. Neither party may use the other's name or marks in public marketing or announcements without prior written consent. This does not restrict names and workspace identifiers embedded in artifacts that Customer or its users choose to create or share through the Service (such as shared receipts and verification pages), or truthful references required by law.
18.6. Entire agreement; construction. These Terms (with the documents in Section 1.3) are the entire agreement about the Service and supersede prior discussions; each party acknowledges that, in entering these Terms, it has not relied on any representation, warranty, or statement not expressly set out in them. Purchase-order terms are rejected. If a provision is unenforceable, it is limited to the minimum extent necessary and the rest remains in effect. Failure to enforce is not a waiver. “Including” and its variants mean “including without limitation”; headings do not affect construction. The parties are independent contractors; there are no third-party beneficiaries.
18.7. Survival. Sections 1.3, 4.2 (as to accrued responsibility), 6.2, 6.4–6.6, 10 (accrued amounts), 11.5, 12, 13.3, 14, 15, 16, and 18 survive termination.
19. Contact
Questions about these Terms, billing, or privacy: legal@unifies.ai. Security: security@unifies.ai.